Refund policy

Return 

Can I return my order?

All purchases are final sale. Due to food safety regulations and the perishable nature of our beverage products, we do not accept returns or exchanges on beverage items.

Refund 

Can I get a refund?

All orders are final sale and we do not issue refunds.

Damaged order

My order arrived damaged. What should I do?

If your product arrives damaged or there is an issue with your order, please contact us within 7 days of receiving your package and include photos. We’ll review your claim and take the necessary steps to resolve the issue.

Please fill out the form here with:

• Your order number
• A description of the issue
• Photos of the damaged or affected product
• Your correct email address

Missing packages or partial deliveries

I only received part of my order. What should I do?

To avoid overpacking and ensure safer shipping, cases from the same order may be shipped separately.

It is possible that you receive one package before the others. Please allow a few additional business days for the remaining packages to arrive.

If you have not received the rest of your order after a few days, please contact us at hey@sobercarpenter.com. 

Share with us the following information:

• order number
• The issue, which products are concerned and how many
• Your correct email to reply to you

Order changes and cancellations

Can I modify or cancel my order?

Once an order has been placed, we are unable to modify or cancel it due to our fulfillment process.

Please note that shipping delays may occasionally occur due to carrier delays, weather conditions, holidays, or high-volume periods. We cannot guarantee delivery dates, and we are unable to issue refunds for orders that arrive later than the estimated delivery timeframe.

If you have any questions about your order, please contact us as soon as possible our team will do their best to assist you.

Fill the form here with these informations:

• Your order number
• The issue, which products are concerned and how many
• Your correct email to reply to you

What if I entered the wrong shipping address?

Please contact us immediately with your order number and the updated information required, including the correct shipping address, email address, and phone number, at hey@sobercarpenter.com.

Once processing has started, we cannot guarantee modifications.

Shipping time and delivery information

How long does shipping take?

Orders are processed and shipped within 1–3 business days. Once shipped, delivery typically takes 2–7 business days, depending on your location and carrier.

During high-volume periods, holidays, or extreme weather, delays may occur. Shipping times are estimates and are not guaranteed.

You’ll receive tracking information by email once your order ships. Cases may ship separately and arrive at different times.

Contact us 

Need help with your order?

If you have a question about your order, a shipping issue, or damaged products, please contact our team.

Fill out the form here with:

• Your order number
• A description of the issue, including which products and how many
• A photo showing the issue or the damaged or affected product
• Your correct email address