Our current delays can vary from 2-7 business days depending on your location and the carrier. During high-traffic periods or major promotions, these delays can be extended as the volume of orders received is higher, our team is committed to processing and shipping orders as quickly as possible. 

Orders are processed and shipped from our warehouse within 1 to 3 business days.

Once shipped, delivery typically takes 2 to 7 business days, depending on your location and the carrier.

During high-volume periods as promotions, holidays, or major launches, processing and delivery times may be longer.

Important:

• Shipping times are estimates and cannot be guaranteed.
• Once the order has been placed, it can no longer be modified or cancelled. Delays in transit do not qualify for refunds if the order is ultimately delivered.
• You will receive your tracking number(s) by email a few days after your order confirmation. Please make sure to use your tracking number(s) to follow your package(s). Your cases may be shipped separately and arrive at different times.

During colder months, or challenging weather conditions, we may slightly delay shipments to help protect the quality of our products.

• Free Shipping on orders of $70+ CAD before taxes.
• Flat rate of $10.00 CAD for orders under $70
• Shipping rate are calculated automatically at checkout.

You can track your order once it has been shipped.

Within 1 to 3 business days after receiving your order confirmation email, your order will be processed and shipped from our warehouse. Once it has shipped, you will
receive a separate email notification confirming shipment.

This shipping confirmation email will include:

• Your tracking number
• A tracking link to follow your delivery in real time

 If you do not receive this email, please check your spam or promotions folder.

Your cases may be shipped separately and arrive at different times. You will receive your tracking number(s) by email a few days after your order confirmation.Please make sure to use your tracking number(s) to follow your package(s). 

Sometimes, items from the same order may be delivered separately. To ensure safe delivery and depending on stock availability, items from the same order may be shipped from different warehouses. Please check your tracking link to see if the remaining
items are expected to arrive soon.

It rarely takes more than a few days to receive the remaining items. However, if you have not received your full order after 7 days, please contact us with your order
number at: hey@sobercarpenter.com and let us know which items are missing.

If your order arrives damaged:

• Take clear photos of the damaged products and packaging
• Provide your order number and email used at checkout
• Email: hey@sobercarpenter.comOur team will review your request and get back to you as soon as possible. 

If your order is returned to sender, please contact: hey@sobercarpenter.com with your order number. We will review the situation as soon as possible and advise next steps.

Please contact us immediately with your order number and the updated information required, including the correct shipping address, email address, and phone number, at hey@sobercarpenter.com. 

• Address changes are only possible before the order enters fulfillment
• Once processing has started, we cannot guarantee modifications

We currently accept orders from customers with delivery addresses in Canada and the United States. Please ensure you are shopping through the website designated for your region. 

If you are located in the US, please order via: https://sobercarpenter.us

No. Once an order is placed, it is final and cannot be modified or canceled. Our fulfillment process begins shortly after an order is received to help ensure timely shipping and product availability. 

No. Promo codes must be entered at checkout and cannot be added or applied retroactively after an order has been placed.

Please note:

• Promo codes are valid for a limited time and may only be used once per customer.
• Promo codes cannot be combined with other discounts, codes, or offers.
• Unused promo codes may be applied to a future order, provided they are still valid.

If your discount code isn’t applying, please try refreshing the page, removing the items from your cart, and adding them again before entering the code at checkout. If the issue continues, please wait a few minutes and try again.

A promo code may not apply if:

• It has expired.
• It has already been used.
• It is only valid on full-price items.
• It cannot be applied to subscription products.
• It cannot be combined with other promotions, discounts, or codes.

No. We do not ship to PO boxes.

The easiest way to save on your orders is by subscribing to our newsletter.

When you sign up for Sober Carpenter’s newsletter, you will receive:

• 15% off your first order
• Access to exclusive offers and promotions
• Early updates on new products and limited releases

Join our mailing list by entering your email address on our website, and your welcome discount will be sent directly to your inbox.

Stay subscribed to continue receiving special deals and seasonal offers throughout the year. You can unsubscribe at any time by clicking the unsubscribe link at
the bottom of any of our emails.

Certain Canadian provinces apply mandatory deposit fees on beverage cans.

These fees:

• Vary by province
• Are regulated by local authorities
• Are automatically applied at checkout based on your shipping address

Before checkout, you will be asked to select your province so the correct deposit fees can be applied automatically.

If no deposit applies in your province, no fee will be charged.

Covered provinces include: Quebec, British Columbia, Alberta, Saskatchewan, New Brunswick, Nova Scotia, PEI, Newfoundland & Labrador.

Important note: 

Deposit programs and rates are set by provincial authorities and may change without notice.

When you browse our website, a pop-up may appear if your cart is empty. This pop-up asks you to select your country and province of delivery.

This step is required to ensure that the correct deposit fees, if applicable, are automatically applied based on your location. 

To proceed:

• Select your country
• Select your province
• If your region is not listed, choose "My country is not listed"

Once selected, the system will automatically apply the correct deposit fees to your shopping experience and future checkout.

If your province does not require deposit fees, no additional charges will be applied.

Deposit fees are refundable when empty cans or bottles are returned to an authorized
recycling or deposit center in your region.

If you selected the wrong location when the pop-up appeared, your deposit fees and
taxes may not match your actual shipping address at checkout.

To correct this, please follow these steps:

• Empty your shopping cart
• Refresh the page or reload the website
• Add your products back to the cart

The pop-up will appear again, allowing you to select the correct country and province
that matches your shipping address.

Once the correct location is selected, you can proceed to checkout as usual, and the
system will automatically apply the right deposit fees and pricing based on your address.

All Sober Carpenter beers contain less than 0.5% ABV, making them non-alcoholic by
Canadian standards.

Please refer to the product page for the complete ingredient list of each product.

Sober Carpenter non-alcoholic beers have a shelf life of 18 months when stored
unopened in their original packaging under normal storage conditions.

The date printed on the bottom of each can is the Best Before date. This date indicates
the period during which the product is expected to maintain its optimal
freshness, flavour, and quality when properly stored.

For the best drinking experience, we recommend enjoying our beers before the Best Before date and storing them in a cool, dry place away from direct sunlight and
heat sources.

Our beers are not gluten-free.

Our cider is gluten-free.

Please refer to the product page for the complete ingredient list of each product.

Please refer to the product page for the complete ingredient list of each product. Please note that some products may contain lactose. 

Our beers contain less than 0.5% ABV.

We recommend consulting a healthcare professional before consumption during
pregnancy or breastfeeding.

Sober Carpenter is based in Blainville, Quebec, and our beers are brewed in Ontario, Canada.

No. We do not offer on-site sales or pickups at the brewery for now.

You can purchase Sober Carpenter non-alcoholic beer:

• Online in Canada and the US

US customers can shop online here: https://sobercarpenter.us

• In select retail stores:

Enter your address in our store locator and you will find the closest retailers around.

Complete our contact form here.

Please include:

• Store name
• Location
• Buying volume (if available)

Thank you for thinking of Sober Carpenter for your event!
If you would like to request an event sponsorship, please our contact form here.

Be sure to include the event name, date, location, expected attendance, visibility you
offer, and how you would like Sober Carpenter to be involved.

Due to the high volume of sponsorship requests we receive, we are unable to support every event or respond to every submission. However, we carefully review each request and keep applications on file for future opportunities.

We appreciate your interest in Sober Carpenter and wish you every success with
your event!

Thank you
for your interest in Sober Carpenter!

If you're a content creator, influencer, or brand partner interested in collaborating with Sober Carpenter, please submit your request through our Contact Us form. Be sure to include links to your social media
channels, your information about your audience (reach and demographics), and a
brief description of your collaboration idea.

Due to the high volume of collaboration requests we receive; we are unable to respond to every submission or move forward with every opportunity. However, we carefully review each request and keep applications on file for future opportunities.

If we believe there's a good fit, a member of our team will reach out to discuss a
potential partnership.