Orders & Shipping
How long does shipping take?
Orders are shipped from our warehouse within 1 to 3 business days. Once the order is shipped, carriers typically deliver it within 2 to 7 business days.
Please note that during high-volume promotions and holiday periods, receiving your order may take longer.
Sober Carpenter cannot guarantee shipping times and cannot cancel a shipment once it is in transit. If a product is in transit and takes longer than expected, we will not issue a refund if the product arrives later than anticipated.
How much does shipping cost?
Shipping is free with any orders of $70 or more before taxes. Otherwise, we charge a flat fee of $10.00 for shipping
How do I track my order?
Once your order has been shipped, you will receive an email with your shipping confirmation including your tracking number and a link where you can track your order.
I only received part of my order. What do I do ?
Please note that in order to avoid overpacking, all our cases are sent separately, and it happens sometimes that some cases arrive before others. It rarely takes more than a few days to receive the rest, but if you still haven’t received anything after a 7 days, please email us at hey@sobercarpenter.com
My order/item was damaged in transit. What do I do ?
If your order/item is damaged during shipping, please take a photo of the damaged good(s), provide your email address used to place the order and order number and send this information to hey@sobercarpenter.com.
My order was returned to sender. What do I do ?
If your order was returned to the sender for any reason, please email our customer service team at hey@sobercarpenter.com.
What should I do if I entered the wrong shipping address?
If you accidentally entered the wrong shipping address, please notify our team immediately via email at hey@sobercarpenter.com
Please note, once an order is placed there's a very small amount of time in which we are able to make any order changes.
I'm unable to place an order.
You can only place an order on our website if your delivery address is located in Canada. Please send an email at hey@sobercarpenter.com, our customer service team will be able to assist you.
If you live in the US, you can order our products directly from our US website : sobercarpenter.us
You can also purchase our beers in many stores : Total Wine, BevMo, Lassens, Wholefoods, Hannaford, Natural Grocers, Market of choice, Organic Food and many more
Can I change my order?
Once confirmed, an order generally cannot be modified or cancelled. Due to our commitment to processing orders as quickly as possible, the high volume of orders, and limited product availability, we are unable to make any changes to an order once it has been placed.
You can reach our to hey@sobercarpenter.com if you have any questions
I forgot to add my coupon code before placing my order.
Unfortunatly, once your order is placed, it is not possible for us to modify it. You might be able to use your coupon for your next order. Please note that our promo code can only be used once and cannot be combined with any other offer.
My coupon code is not working.
Please note that you can only use promo codes once on regular priced items and it can't be used on subscriptions. It can't be combined with any other offers. Certain coupon also have an expiry date and can't be claimed once expired.
Products
What is the alcohol content of your beers?
A can contains less than 0.5% of alcohol.
What are the main ingredients?
Water, malts, hops and yeast. Please check product page for the specific ingredient list of each product.
What is the shelf life of your non-alcoholic beers?
Sober Carpenter non-alcoholic beers have a shelf life of 18 months when stored unopened in their original packaging under normal storage conditions. The date printed on the bottom of each can is the Best Before date. This date indicates the period during which the product is expected to retain its optimal freshness, flavour, and quality when properly stored.
For the best drinking experience, we recommend enjoying our beers before the Best Before date and storing them in a cool, dry place away from direct sunlight and sources of heat.
Are your products gluten-free?
Our beers are not gluten-free.
Our cider is gluten-free.
Are your products vegan?
Our DDH Hazy IPA is not vegan, since it contains lactose.
Our other beers and our cider are 100% Vegan.
Are your products safe for pregnancy and breastfeeding ?
Our products contains less than 0.5% of alcohol, we recommend consulting with your health care practitioner prior to making any dietary additions and/or changes.
General
Where is Sober Carpenter brewed?
We are located in Blainville, Quebec and our products are brewed in Ontario.
Can I pick up from your brewery?
Unfortunately, we do not sell our beers directly from the brewery.
Can I buy your products in stores ?
Yes, please enter your address in our store locator and you will find the closest retailers around.
If however you live in the US, you can order our products directly from our US Shop.
You can also purchase our beers in many stores : Total Wine, BevMo, Lassens,Hannaford,, Market of choice, Organic Food and many more.
Businesses & other inquiries
My business is interested in carrying Sober Carpenter. How do I order from you?
In you are located in Canada, please email dany@sobercarpenter.com with your request
In you are located in the US, please email francis@sobercarpenter.com request
Can Sober Carpenter sponsor my event ?
Please reach out to hey@sobercarpenter.com with your request.
I'm a content creator and I'm interested in collaborating with Sober Carpenter.
Please reach out to hey@sobercarpenter.com